super baje | Privacy Policy and How We Protect Your Data

1 Introduction & Scope

Super baje (referred to hereinafter as "we", "us", or "the platform") takes your privacy very seriously. This Privacy Policy explains what information we collect when you use our website or mobile app, why we collect it, and how we keep it secure.

By creating an account on super baje, you agree to this Privacy Policy. Whenever we make significant changes to this policy, we will notify you by email or through the site. It's a good habit to check this page from time to time.

This policy applies to all users of the super baje website and app.
We do not knowingly collect information from anyone under the age of 18.
This policy is available in both Bengali and English.

2 What Information We Collect

Super baje collects two types of information from you — what you provide directly, and what is collected automatically while you use the platform.

Data Type	Example	How It's Collected
Identity Information	Name, date of birth, NID number	Registration Form
Contact Information	Mobile number, email address	Registration & Verification
Financial Information	Mobile banking number, transaction history	Payment Processing
Usage Data	Betting history, login times, preferred games	Automatically
Technical Information	IP address, device model, browser	Automatically
Communication Records	Live chat and email support conversations	Support Channels

We never store your full bank account number or card number. Payment information is processed directly by the payment gateway.

3 How Your Information Is Used

Super baje uses your information only for lawful and specific purposes. The main reasons are outlined below:

Account Management: To create, verify, and maintain your account.
Service Delivery: To process bets, payments, and withdrawals.
KYC Verification: To meet legal requirements for verifying identity and age.
Fraud Prevention: To protect your account and detect suspicious activity.
Customer Support: To address your questions and resolve any complaints.
Service Improvement: To analyze usage patterns and improve the platform.
Legal Obligations: To meet regulatory compliance requirements.
Promotional Communications: To send you offers and newsletters only with your consent.

If you no longer wish to receive promotional emails or SMS, you can opt out at any time via your account settings or by contacting support.

4 Data Sharing & Third Parties

Super baje never sells your personal information. However, we do share limited data with a select group of trusted third parties where necessary to operate our services — and only the minimum required information is ever shared.

Payment Processors: To manage bKash, Nagad, and other payment methods.
KYC Service Provider: Licensed provider for identity verification.
Cloud Services: For secure data storage and server management.
Law Enforcement: Mandatory in cases of legal orders or investigations.
Anti-Fraud System: Provider of fraud detection software.

All third-party providers operate under strict confidentiality agreements with us and may only use the information shared for its designated purpose.

super baje never sells your data to advertisers or data brokers. That is a core commitment we stand by.

5 Cookies & Tracking Technologies

Super baje uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your browsing experience.

Cookie Type	Purpose	Validity
Essential	Login sessions, security tokens — required to keep the site running	Until End of Session
Analytics	Pages visited, usage patterns — to improve our services	12 Months
Features	Language preference, timezone — for a personalized experience	6 Months

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to not function properly.

6 Data Security Measures

Super baje uses industry-standard security technology to protect your data. Our security systems are regularly audited by independent third parties.

AES-256 Encryption

All sensitive data we store is protected with the highest standard of encryption.

SSL/TLS Connection

All communication between your browser and our servers is encrypted.

Two-Factor Authentication (2FA)

Two-factor authentication is available to help keep your account secure.

Restricted Access

Only authorized personnel are permitted to access data on a need-to-know basis.

Please note, however, that no transmission over the internet can be guaranteed 100% secure. Keep your password strong and never share it with anyone.

7 Your Data Rights

If you have an account with super baje, you have important rights over your personal data. To exercise any of these rights, please reach out to our support team.

Right to Access: You can request a copy of any personal information we hold about you.
Right to Rectification: You may request that any inaccurate or outdated information be updated.
Right to Erasure: In certain circumstances, you may request that your data be deleted.
Right to Restrict Processing: Request that the use of your data be restricted for certain purposes.
Right to Portability: Request to export your data in a standard, portable format.
Right to Object: You may object to the use of your data for marketing or profiling.

Data access requests are typically responded to within 30 days. Complex cases may take up to 90 days, and you will be notified accordingly.

8 Data Retention Period

Super baje retains your data only for as long as necessary — no longer. Retention periods depend on the type of data and applicable legal requirements.

Active account data: retained for as long as the account remains active.
Financial transaction records: typically retained for 5–7 years as required by law.
KYC documents: 5 years from the date of the last transaction.
Customer support conversations: 3 years.
Log files and technical data: retained for up to 12 months.

Even after account closure, certain data is retained for a specified period to meet legal and regulatory obligations. Once that period expires, the data is securely deleted or anonymized.

9 Protection of Minors' Data

Super baje is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. Age is verified at the point of registration.

If a parent or guardian believes their child has registered an account by mistake, please contact our support team immediately. We will investigate and take the necessary action.

Any account found to belong to a minor will be immediately suspended and all associated data will be deleted.

10 Policy Updates & Contact

This Privacy Policy may be updated from time to time. For any significant changes, we will notify you in advance via your registered email and through the site. Continued use of the site after changes take effect will be considered acceptance of the updated policy.

For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please reach out to us through the following:

Email: support@superbaje.im
Live Chat: available 24/7 on the site or app
Response time: typically within 24–48 hours

To learn more, visit our Terms & Conditions and Responsible Gaming page.

Super Baje's Privacy Policy — Your Data, Our Responsibility